Knihu momentálně nemáme skladem
The Value Profit Chain
Treat Employees Like Customers and Customers Like Employees
Autoři
402 stránek
Více o knize
Focusing on the employee-customer relationship can transform organizations into low-cost providers while achieving outstanding results. The authors, backed by thirty-one years of research, argue that employee satisfaction, loyalty, and commitment directly impact customer satisfaction and, consequently, the organization's profitability and growth. This concept, termed the value profit chain, challenges previous beliefs and emphasizes the importance of nurturing employee relationships to drive business success.
Varianta knihy
2014, měkká
Nákup knihy
Jakmile ji vyčmucháme, pošleme vám e-mail.