The New Rules of Business: Get Ahead or Get Left Behind
- 352 stránek
- 13 hodin čtení
Focusing on the importance of employee satisfaction, the book emphasizes that treating employees well is essential for fostering customer loyalty. It argues that happy employees lead to happy customers, creating a positive cycle that benefits businesses. By prioritizing employee well-being alongside customer service, organizations can enhance overall performance and build lasting relationships with their clientele.
