Tento autor se nezaměřuje na literární tvorbu, ale na svou působivou kariéru v zábavním průmyslu.
The Cleveland Clinic Heart Book provides a modern view of heart health care for all ages, including invaluable information on numerous diseases and conditions along with their diagnoses; plus current standards of practice as well as up-to-the-minute surgical procedures. The Cleveland Clinic Heart Book has heart health tips for the entire family.
Even before Tom Peters and Bob Waterman highlighted Walt Disney World Resort in their influential work, the destination was already recognized for its exemplary business practices. Over its twenty-five-year history, Disney Institute has educated thousands of professionals from diverse industries, eager to understand the company that epitomizes outstanding customer service. Participants in these professional-development programs often discover that they share more similarities with Disney than expected. All organizations aim to serve their clients, customers, or, in Disney terminology, guests; meeting their needs is crucial for success. This newly updated edition reveals a vital aspect of Disney's operations—its consistent delivery of quality service. It outlines proven best practices and processes that foster customer loyalty and drive financial success. These principles can help organizations refine their vision and align their teams and infrastructure into a unified strategy that ensures exceptional customer satisfaction. Explore behind the scenes and discover innovative ways to energize your organization and elevate its success.
In Working Together , a fascinating and invaluable look at why great partnerships succeed, former Disney CEO Michael Eisner discusses how professional partnerships have contributed to his success. In addition, Eisner tells the stories of nine other highly successful business collaborations, including Warren Buffett and Charlie Munger, Valentino and Giancarlo Giammetti, Bill and Melinda Gates, Joe Torre and Don Zimmer, and Brian Grazer and Ron Howard.