Karen Mangia Knihy

Listen Up! is a playbook for how to build a company culture based on mutual understanding and create customer experiences that result in customer success. Readers will discover best practices, strategies and techniques to move from deep listening to deep understanding, from powerful statistics to powerful stories, and from inside-out to outside-in thinking. Best practices from world renowned B2B and B2C brands who have transformed their approach to customer success will be coupled with cautionary tales and hands-on exercises to provide readers with ways to rethink how teams work together at every level of the organization and act as one team aligned around the customer.

What would happen if your team and organization could consistently achieve success? In a world where personal and creative freedom is increasingly sought after, organizations face challenges like COVID-19, diversity issues, burnout, and zoom fatigue. To thrive, they must help employees find balance and freedom. A bestselling author and Salesforce veteran offers an insightful discussion on achieving personal and professional success in today’s workforce. Whether in a hybrid setting or working remotely, the importance of connection and teamwork is undeniable. This practical guide illustrates how organizations can discover success from within, enhancing engagement, retention, and professional impact through a fresh understanding of work's future. Featuring insights from business leaders and scientists, it provides actionable strategies on various relevant topics, including redefining work-life balance, fostering diversity and inclusion, and cultivating a high-impact culture amidst stress. It also addresses overcoming feelings of confinement and the misconception that one must "do it all" to succeed. With scientific insights on stress relief and personal growth, this principles-based guide is essential for anyone seeking to enhance their professional impact, whether managing a hybrid team or pursuing personal freedom.

Master the delicate art of working from home with this comprehensive resource. It provides a detailed strategy to transform remote work into a powerful career choice. Author and Salesforce executive Karen Mangia guides readers on how to build the future of work in any space, offering ideas for home office setups that fit anywhere. She emphasizes creating personalized time management routines tailored for remote productivity, impact, and balance—even in sweatpants. The book addresses challenges like Zoom fatigue, burnout, and isolation, presenting innovative strategies for connection and team-building in a remote environment. Readers will learn how to deliver compelling virtual presentations and enhance their online career impact with expert communication techniques. It offers insights on turning even the smallest living spaces into ideal remote work environments, demonstrating how to remain vital to any organization without stepping into an office. Success isn't tied to a location; you can advance your career from anywhere with the right approach. This resource is filled with concrete strategies and practical advice, making it essential for anyone seeking work/life balance while working remotely. It’s particularly beneficial for early-career professionals, sales leaders, team managers, and executives looking for fresh ideas on the future of work.