The key managerial functions of planning, leading, organizing and controlling are at the centre of this text. Four main themes are emphasized - managing diversity, global perspectives, managing innovation and valuing quality - and learning aids include case studies and exercises.
Set in the early 1980s, this narrative explores the intense struggle of Boston taxi cab drivers to form a union for better working conditions and pay. Harry Sharpstone, a union organizer, faces fierce opposition from taxi medallion owners and local Mafia influences, particularly under the shadow of notorious figures like Raymond Patriarca. The conflict is further complicated by political dynamics involving powerful figures like James Hoffa and the Bulger brothers. As tensions escalate, the story captures the unique social and political landscape of Boston, leading to a gripping power struggle.