Hit Refresh

Microsoft's CEO shares the inside story of the company's transformation, tracing his journey from childhood in India to leading significant changes in the digital era. The narrative explores individual change, the evolution within Microsoft, and the emergence of groundbreaking technologies such as artificial intelligence, mixed reality, and quantum computing. It emphasizes the necessity for individuals, organizations, and societies to 'hit refresh' in their pursuit of new energy, ideas, and relevance. At its heart, the book highlights the essential human quality of empathy, which will become increasingly valuable as technology reshapes the world. Nadella reflects on his childhood, his leadership development, and his experience as CEO, following the notable Bill Gates and Steve Ballmer. He discusses how Microsoft rediscovered its core values, transforming its culture, business partnerships, and competitive strategies. The narrative concludes with Nadella's introduction of an equation for restoring digital trust, ethical design, and inclusive economic growth. He states, "Ideas excite me; empathy grounds and centers me." Presented as a series of algorithms, this work is a thoughtful exploration of the future from a leader committed to improvement for himself, the company, and society at large.