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Více o knize
Focusing on customer-centric strategies, this manual offers actionable models and processes to enhance Customer Experience (CX). It guides readers through investigating and diagnosing obstacles faced by teams, emphasizing the importance of data gathering for informed decision-making. By implementing a governance model, users can effectively monitor the success and progress of internal changes and experiments, ultimately leading to improved customer satisfaction, conversion rates, and loyalty.
Nákup knihy
Customers Know You Suck, Debbie Levitt
- Jazyk
- Rok vydání
- 2022
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- (pevná)
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Doručení
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- Podtitul
- Actionable CX Strategies to Better Understand, Attract, and Retain Customers
- Jazyk
- anglicky
- Autoři
- Debbie Levitt
- Vydavatel
- Delta CX Media
- Rok vydání
- 2022
- Vazba
- pevná
- Počet stran
- 336
- ISBN13
- 9780974696034
- Série
- Anotace
- Focusing on customer-centric strategies, this manual offers actionable models and processes to enhance Customer Experience (CX). It guides readers through investigating and diagnosing obstacles faced by teams, emphasizing the importance of data gathering for informed decision-making. By implementing a governance model, users can effectively monitor the success and progress of internal changes and experiments, ultimately leading to improved customer satisfaction, conversion rates, and loyalty.