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Parametry
- 349 stránek
- 13 hodin čtení
Více o knize
The author in this text, introduces a new concept - that each of the main business functions such as design, operations, accounting and marketing is a customer for the others, and that the links between and within departments form a continuous chain of customers extending to those buying the product or service. Everyone has a customer. Performance is no longer measured internally, but instead is judged by what is good for the next customer.
Nákup knihy
Building a Chain of Customers, Richard Schonberger
- Jazyk
- Rok vydání
- 1990
- product-detail.submit-box.info.binding
- (pevná)
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Doručení
Platební metody
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- Titul
- Building a Chain of Customers
- Jazyk
- anglicky
- Autoři
- Richard Schonberger
- Vydavatel
- Guild Publishing
- Rok vydání
- 1990
- Vazba
- pevná
- Počet stran
- 349
- ISBN10
- 0091745993
- ISBN13
- 9780091745998
- Série
- Štítky
- Naučná literatura, Společenské vědy, Byznys, Byznys & Management, Psychologická tématika, Psychologie
- Anotace
- The author in this text, introduces a new concept - that each of the main business functions such as design, operations, accounting and marketing is a customer for the others, and that the links between and within departments form a continuous chain of customers extending to those buying the product or service. Everyone has a customer. Performance is no longer measured internally, but instead is judged by what is good for the next customer.