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The Best Service is No Service

Autoři

Bill Price

Více o knize

Praise for The Best Service Is No Service A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. -Don Peppers and Martha Rogers, Ph.D.

Parametry

ISBN: 9780470189085
Nakladatelství: John Wiley And Sons Ltd

Kategorie

Podnikání a ekonomie

Navrhnout úpravu

Varianta knihy

2008, pevná

Nákup knihy

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