Quality : Total Customer Service
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This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
Nákup knihy
Quality : Total Customer Service, Lynda King Taylor
- Jazyk
- Rok vydání
- 1993
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Platební metody
2021 2022 2023
Navrhnout úpravu
- Titul
- Quality : Total Customer Service
- Jazyk
- anglicky
- Autoři
- Lynda King Taylor
- Vydavatel
- Century Business
- Rok vydání
- 1993
- Vazba
- měkká
- ISBN10
- 0712656677
- ISBN13
- 9780712656672
- Kategorie
- Světová próza
- Anotace
- This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.