The Obligation to Compensate Consumers for Loss of Useful Time

The book explores the concept of time as a non-renewable resource, emphasizing its dynamic nature and the modern consumer's demand for efficiency. It highlights the tension between consumer expectations for minimal wait times and companies' inclination to treat consumer time as an undervalued asset. Using the example of bank queues, it illustrates how businesses often overlook the cost of consumer time while focusing on their own efficiency. The discussion extends to the legal implications of this imbalance, advocating for consumer rights in the context of time management.