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Focusing on enhancing customer experience, this practical guide offers actionable insights to transform your business throughout the entire value chain. It features 100 tips and real-world case studies from renowned brands like Amazon, Airbnb, and Uber, providing valuable lessons on effective customer engagement and satisfaction strategies.
Nákup knihy
100 Practical Ways to Improve Customer Experience, Martin Newman, Malcolm H. B. McDonald
- Jazyk
- Rok vydání
- 2021
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- (pevná)
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