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Focusing on customer service, this summary outlines seven essential strategies designed to enhance both customer and employee experiences. It emphasizes the importance of creating memorable interactions and fostering a culture of amazement within organizations. By implementing these strategies, businesses can drive loyalty and satisfaction, ultimately leading to greater success. The insights provided aim to transform the way companies engage with their customers, ensuring a lasting positive impact on their overall experience.
Nákup knihy
Summary: The Amazement Revolution, Businessnews Publishing
- Jazyk
- Rok vydání
- 2016
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Navrhnout úpravu
- Titul
- Summary: The Amazement Revolution
- Podtitul
- Review and Analysis of Hyken's Book
- Jazyk
- anglicky
- Autoři
- Businessnews Publishing
- Vydavatel
- Business Book Summaries
- Rok vydání
- 2016
- Vazba
- měkká
- ISBN13
- 9782511042021
- Kategorie
- Podnikání a ekonomie
- Anotace
- Focusing on customer service, this summary outlines seven essential strategies designed to enhance both customer and employee experiences. It emphasizes the importance of creating memorable interactions and fostering a culture of amazement within organizations. By implementing these strategies, businesses can drive loyalty and satisfaction, ultimately leading to greater success. The insights provided aim to transform the way companies engage with their customers, ensuring a lasting positive impact on their overall experience.