OPERATIONS MANAGEMENT

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Focusing on efficiency, this book delves into operations management, which encompasses the planning, organizing, and controlling of resources to optimize the production of goods and services. It highlights the importance of maximizing employee productivity, leveraging technology, and utilizing equipment effectively. The framework consists of three levels: strategic, tactical, and operational, with an emphasis on developing strategies and specific tactics to address challenges. Operations managers are encouraged to prioritize problem-solving over relying solely on techniques.