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Business and Service Telephone Conversations

An Investigation of British English, German and Italian Encounters

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181 stránek

Více o knize

Focusing on telephone service encounters, this book examines how native speakers in the U.K., Germany, and Italy sequentially respond to callers' requests. It analyzes various response formats and their grammatical structures, highlighting the nuances in communication across different cultures. Through this comparative study, the book sheds light on the intricacies of language use in service contexts.

Parametry

ISBN
9781137286178

Kategorie

Varianta knihy

2013, pevná

Nákup knihy

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