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Business and Service Telephone Conversations
An Investigation of British English, German and Italian Encounters
Autoři
181 stránek
Více o knize
Focusing on telephone service encounters, this book examines how native speakers in the U.K., Germany, and Italy sequentially respond to callers' requests. It analyzes various response formats and their grammatical structures, highlighting the nuances in communication across different cultures. Through this comparative study, the book sheds light on the intricacies of language use in service contexts.
Varianta knihy
2013, pevná
Nákup knihy
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