My Hospitality

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My Hospitality is a curated account of professional perspectives on the true meaning of hospitality. Beyond its conventional definition, hospitality is about empathy, service, and the right attitude. This book details all that and more, illustrating the very essence on which the industry was founded. This book will appeal to industry practitioners for several reasons but particularly that it speaks to the realities of hospitality, and addresses the business side of things, showing readers how excellent service can spur profitability.