Emily Richardsonová se sice narodila v Austrálii, ale životní cesta ji zavedla do Káhiry, kde se zamilovala do místní kultury a naučila se arabsky. Tato zkušenost hluboce ovlivnila její psaní a stala se klíčovým prvkem v jejích dílech. Její próza zkoumá střet kultur a hledání domova mezi různými světy. Richardsonová jemně propojuje osobní příběhy s širšími společenskými a historickými tématy. Čtenáři si její pronikavý pohled na lidskou zkušenost a poutavý styl jistě oblíbí.
Based on extensive research, Queer Holiness collects and relates prophetic and transformative narratives of experience, shared directly by disabled people who have rarely been enabled to speak in Christian books about disability.
Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through core service competencies, srategies for supporting frontline staff in enhancing customer service, examples of customer service scripts for dialogue, phone, voicemail, and email, detailed guidelines for creating physical environments on campus that facilitate better service, worksheets and tools for auditing policies and practices that impact customer service, tips for cultivating faculty and staff buy-in, and examples of exemplary customer service initiatives at other colleges and universities