Geraldine E. Hynes Knihy

Focusing on intercultural dynamics, this book equips business professionals with essential interpersonal communication skills for both domestic and multinational contexts. It offers practical techniques for managers to minimize diversity-related misunderstandings and navigate difficult conversations. Readers will discover innovative strategies to bridge cultural gaps, foster rapport, and encourage positive behaviors in diverse workplaces. Additionally, it provides guidelines for effective communication with internal teams and external stakeholders, enhancing overall business interactions.

Foregrounding the vital importance of interpersonal communication and cultural competence in the workplace, this book offers concise, practical strategies for daily communication in a global business environment. This book is that practical solution, presenting a conceptual model along with tools to put it to work from day one.