Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence

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Navigate today's evolving workplace with this essential guide to communication strategies. In a rapidly changing professional environment, effective communication is crucial for success. This updated edition provides powerful techniques for empowering teams and fostering strong relationships. It addresses significant shifts in the workplace, including the growing awareness of inequality related to race, gender, and age, which are essential for creating safe, inclusive environments. Technological advancements, particularly in video conferencing, have transformed communication methods, especially as remote work becomes more prevalent. Key moments requiring leadership—such as presentations, feedback, and meetings—demand a new awareness of how messages are received and how to convey empowering communication across various channels. You’ll find a wealth of tools and techniques, including actionable steps for identifying and executing communication tendencies, simple drills for meetings and one-on-ones, and case studies that illustrate the effectiveness of the authors' methods. This edition retains all the fundamentals of the original while adding a new chapter on virtual work and remote team-building, providing a comprehensive toolkit for navigating communication in these fast-changing times.