Vyprodáno
Parametry
- 150 stránek
- 6 hodin čtení
Více o knize
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
Nákup knihy
Dealing with Difficult People, Roy Lilley
- Jazyk
- Rok vydání
- 2006
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Tady nám chybí tvá recenze.
- Jazyk
- anglicky
- Autoři
- Roy Lilley
- Vydavatel
- Kogan Page Publishers
- Rok vydání
- 2006
- Vazba
- měkká
- Počet stran
- 150
- ISBN10
- 0749447516
- ISBN13
- 9780749447519
- Série
- Štítky
- Naučná literatura, Byznys, Byznys & Management, Seberozvoj, Psychologická tématika, Příručky a návody, Management & HR, Komunikace, Mezilidské vztahy, Populárně-naučné publikace, Řešení problémů, Pracovní vztahy
- První vydání
- 2005
- Původní název
- Dealing with difficult people
- Hodnocení
- 3,25 z 5
- Anotace
- Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.