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Více o knize
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Nákup knihy
Service Operations Management, Robert Johnston, Graham Clark
- Jazyk
- Rok vydání
- 2005
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Tady nám chybí tvá recenze.
- Podtitul
- Improving Service Delivery - Second Edition
- Jazyk
- anglicky
- Autoři
- Robert Johnston, Graham Clark
- Vydavatel
- Pearson
- Rok vydání
- 2005
- Vazba
- měkká
- Počet stran
- 496
- ISBN10
- 0273683675
- ISBN13
- 9780273683674
- Série
- Štítky
- Naučná literatura, Učebnice
- Hodnocení
- 3,5 z 5
- Anotace
- This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.