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Více o knize
Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.
Nákup knihy
Service management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Jazyk
- Rok vydání
- 1998
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Doručení
Platební metody
Tady nám chybí tvá recenze.
- Titul
- Service management
- Podtitul
- Operations, Strategy, and Information Technology
- Jazyk
- anglicky
- Vydavatel
- Irwin/McGraw-Hill
- Rok vydání
- 1998
- Vazba
- měkká
- ISBN10
- 0071157093
- ISBN13
- 9780071157094
- Série
- Hodnocení
- 3,95 z 5
- Anotace
- Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data.