Miláček čtenářů je právě vyprodaný
Parametry
- 541 stránek
- 19 hodin čtení
Více o knize
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
Nákup knihy
Service Management, James A. Fitzsimmons, Mona J. Fitzsimmons
- Jazyk
- Rok vydání
- 2010
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- (měkká)
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Doručení
Platební metody
Tady nám chybí tvá recenze.
- Titul
- Service Management
- Jazyk
- anglicky
- Vydavatel
- McGraw Hill
- Rok vydání
- 2010
- Vazba
- měkká
- Počet stran
- 541
- ISBN10
- 9339204476
- ISBN13
- 9789339204471
- Série
- Hodnocení
- 3,95 z 5
- Anotace
- Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.