Leadership by Design

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Focusing on the intrinsic role of people in change management, this book delves into how leaders at British Telecom (BT) can navigate the complexities of today's business landscape. It examines the reasons behind varying levels of innovation, influence, and profitability among organizations, highlighting the importance of collaboration and adaptability. By emphasizing the need for a holistic approach that integrates people, processes, and technology, it offers insights into fostering a culture of innovation and effective leadership in a rapidly evolving environment.