Performance Drivers

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A Practical Guide to Using the Balanced Scorecard performance drivers by Nils-Goran Olve, Jan Roy, and Magnus Wetter explores the evolution and implementation of the Balanced Scorecard, a concept popularized by Robert S. Kaplan and David P. Norton. Traditionally, organizations focused on financial targets, often neglecting long-term strategic vision, which created a disconnect between strategy development and execution. The Balanced Scorecard addresses this gap by incorporating a broader perspective that includes customer satisfaction, internal processes, and learning and growth. It serves not only as a performance measurement tool but also as a dynamic management system that propels corporate strategy. The authors leverage their extensive experience with scorecard projects to offer a practical, step-by-step approach for organizations looking to implement this system. They provide valuable case studies from notable companies such as ABB, Coca Cola, and Volvo, illustrating successful applications. The book emphasizes the importance of creating a comprehensive strategic control system that communicates objectives throughout the organization, adapts to changing environments, and leverages knowledge gained from experience. It serves as a resource for managers, consultants, and academics interested in the evolving practice of the Balanced Scorecard, while also examining its relationship with concepts like TQM and knowledge manageme