Interpersonal Communication and Conflicts

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Mediation is explored as a nuanced method of conflict management, emphasizing the importance of communication between parties. The text cautions against viewing communication as a simple solution, highlighting its dual role in either alleviating or exacerbating conflicts. It stresses that while effective communication is essential, it does not guarantee resolution, and poor communication can lead to escalation. The book delves into the phases of mediation, analyzing conflictual communication and offering strategies for effective group management and communicative leadership.