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Více o knize
The book emphasizes that customer service is an essential art that requires various elements to provide a competitive edge and enhance employee employability. It addresses the growing demand for quality and continuous improvement in both private and public sectors, highlighting the diverse roles of consumers, such as citizens and patients. The text stresses the necessity of qualification and training in delivering effective service, regardless of its nature, to meet the escalating expectations of customers.
Nákup knihy
Excellence in Service, Régis Sousa
- Jazyk
- Rok vydání
- 2023
- product-detail.submit-box.info.binding
- (měkká)
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Doručení
Platební metody
Nikdo zatím neohodnotil.
- Titul
- Excellence in Service
- Podtitul
- Atender clientes no Back office e Front office
- Jazyk
- anglicky
- Autoři
- Régis Sousa
- Vydavatel
- Our Knowledge Publishing
- Rok vydání
- 2023
- Vazba
- měkká
- Počet stran
- 52
- ISBN13
- 9786206383185
- Série
- Anotace
- The book emphasizes that customer service is an essential art that requires various elements to provide a competitive edge and enhance employee employability. It addresses the growing demand for quality and continuous improvement in both private and public sectors, highlighting the diverse roles of consumers, such as citizens and patients. The text stresses the necessity of qualification and training in delivering effective service, regardless of its nature, to meet the escalating expectations of customers.