Wageeh Nafei Knihy

Organizational agility is highlighted as a crucial factor for success in today's fast-paced and competitive landscape. As the 21st century has brought significant changes, organizations must adapt their strategic priorities to thrive. This book presents organizational agility as a new paradigm that enables firms to respond effectively to environmental shifts. It emphasizes the importance of achieving objectives through product development, enhancing human resource knowledge, and fostering organizational growth to navigate a rapidly changing environment successfully.

The phenomenon of organizational silence (OS) highlights how employees often refrain from discussing critical issues, which can significantly hinder business performance. This lack of communication prevents vital information from reaching upper management, stalling renewal and development efforts. Additionally, employees who remain silent may experience increased tension and mental health challenges, affecting overall workplace morale. The book explores these direct and indirect consequences of silence within various types of organizations.

Exploring the multifaceted impact of spiritual leadership, this book delves into its role in fostering organizational virtuousness and enhancing quality of work life. It addresses how spiritual leadership can alleviate workplace anxiety and reduce bullying behavior, while also examining the mediating effects of organizational identification and quality of work life on organizational success and citizenship behavior. Through a comprehensive analysis, it highlights the transformative potential of spiritual leadership in creating healthier and more productive work environments.

Exploring various facets of organizational behavior, this book delves into concepts like Organizational DNA and Psychological Capital, examining their impact on job embeddedness and attitudes. It addresses themes such as organizational cynicism, cohesiveness, and ethical climate, highlighting their influence on performance and service quality. The text also discusses the importance of cultural intelligence, knowledge management, and talent management, alongside the effects of job rotation and role stress. Leadership styles, both transactional and transformational, are analyzed for their roles in fostering organizational learning and development.

Focusing on the often-overlooked concept of organizational cynicism in Arab environments, this book explores its effects on various aspects of job attitudes and behaviors within teaching hospitals in Egypt. It conducts empirical studies to analyze how organizational cynicism influences job attitudes, organizational commitment, and organizational change, as well as its relationship with organizational citizenship behavior. The findings aim to provide insights into improving workplace dynamics in the context of Egyptian healthcare institutions.

The book explores the impact of artificial intelligence and big data within Egypt's telecommunications sector and its role in enhancing customer satisfaction in commercial banks. Through detailed studies, it illustrates how AI, integrated with computing systems and algorithms, can simulate human capabilities and improve service delivery. The findings highlight the transformative potential of AI in various industries, emphasizing its significance in the evolving landscape of customer engagement and operational efficiency.

This collection explores the intricate relationships between various psychological and organizational factors affecting employee performance and attitudes. It examines the influence of psychological capital and job embeddedness on work life quality and citizenship behaviors, alongside the moderating role of ethical climate on job satisfaction and commitment. Additionally, it delves into the effects of organizational learning and leadership styles on performance, as well as the impact of organizational cynicism. Through meta-analyses, it provides insights into talent management and health service quality from the employee perspective.

The book explores various facets of organizational dynamics, beginning with organizational DNA to identify challenges. It delves into virtuousness and the cultivation of positive habits, followed by employee commitment and loyalty. The text also covers organizational learning as a progressive force, cohesiveness among groups, and agility that equips personnel with essential skills. Additionally, it discusses identification in decision-making, the significance of an ethical culture, the importance of organizational memory in knowledge application, and ambidexterity as a balance between exploration and exploitation of opportunities.

Focusing on the integration of robotics in service quality, this book introduces Robotic Service Quality (RSQ) as a vital metric alongside traditional service quality scales. It emphasizes the significance of robotic performance in physical settings and its direct influence on customer satisfaction. The four dimensions of RSQ—atomization, personalization, precision, and efficiency—highlight key aspects such as automation levels, flexibility in meeting customer needs, timely service, and the accuracy of information provided by robots, offering a comprehensive framework for evaluation.

The book explores the concept of job embeddedness and its impact on various organizational dynamics. It first analyzes how job embeddedness influences organizational cynicism and employee performance at Sadat City University. Next, it examines its effects on quality of work life and organizational citizenship behavior at Menoufia University Hospitals. Finally, it presents empirical evidence regarding the relationships between job embeddedness, employee attitudes, and performance in Egyptian commercial banks, providing a comprehensive look at this emerging concept.