Parametry
- 352 stránek
- 13 hodin čtení
Více o knize
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Nákup knihy
Difficult conversations : how to discuss what matters most, Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Jazyk
- Rok vydání
- 2010
- product-detail.submit-box.info.binding
- (měkká),
- Stav knihy
- Dobrá
- Cena
- 209 Kč
Doručení
Platební metody
Tady nám chybí tvá recenze.
- Titul
- Difficult conversations : how to discuss what matters most
- Jazyk
- anglicky
- Autoři
- Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
- Vydavatel
- Penguin Books
- Rok vydání
- 2010
- Vazba
- měkká
- Počet stran
- 352
- ISBN10
- 0143118447
- ISBN13
- 9780143118442
- Série
- Štítky
- Naučná literatura, Byznys, Seberozvoj, Psychologická tématika, Osobní růst, Dárky pro ženy, Vůdcovství, Emoce, Komunikace, Rétorika
- Původní název
- Difficult conversations
- Hodnocení
- 4,05 z 5
- Anotace
- The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving