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Více o knize
A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
Nákup knihy
Raving fans : a revolutionary approach to customer service, Kenneth Hartley Blanchard, Sheldon Bowles
- Jazyk
- Rok vydání
- 1993
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Doručení
Platební metody
Navrhnout úpravu
- Titul
- Raving fans : a revolutionary approach to customer service
- Jazyk
- anglicky
- Vydavatel
- Morrow
- Vydavatel
- 1993
- Vazba
- pevná s přebalem
- ISBN10
- 0688123163
- ISBN13
- 9780688123161
- Kategorie
- Podnikání a ekonomie
- Anotace
- A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.